Before sending your email, please check that your question has not been answered below. 1. How do I get a match ticket? * With very rare exceptions, our Premier League home games sell out strictly to Season Ticket Holders and Members. Please click here to become a member. * Ticket applications for Premier League Home Games are now being accepted six weeks prior to the game. Usually all games are oversubscribed and a postal ballot takes place to determine the successful applicants. However, in the unlikely event of tickets remaining, an announcement regarding sales will be made to the general public via the Ticket and Match Information line (0870 757 1968) and ManUtd.com approximately three weeks in advance of the game. * There is also now a SMS alert service for UK mobile phone subscribers. Click here for more details including the phone number you need to call to register. * Season Ticket Holders registered on the Home Cup Ticket Scheme should note that one of the terms and conditions of the Scheme require the registered holder to keep the club informed of any changes to their address, surname, telephone numbers or credit card. The club does not operate a waiting list for Season Tickets. * The policy of Manchester United is not to issue duplicate books or vouchers. Supporters arriving at the stadium on a matchday without their book and appropriate voucher will not, under any circumstances, be admitted. * Supporters should be mindful that access to the North Stand 2nd/3rd Tier and West/East Stand 2nd Tier involves a substantial amount of climbing. Persons having difficulty with climbing or suffering from vertigo are advised accordingly. The Family Stand has a strict no smoking policy. * To see whereabouts in Old Trafford your seat is, please click here for a full stadium plan. 2. How do I book a stadium tour? Booking is definitely recommended. Call +44 (0) 870 442 1994 to reserve your tour at the Theatre of Dreams or click here for more information. 3. How do I get to Old Trafford? Manchester United's stadium is easily accessible from all directions. Please click here for directions and maps. Most of Old Trafford's car parks are only open to permit holders on match days. There is, however, a pay-on-the-gate car park situated on John Gilbert Way. Called E3, it operates on a first-come, first-served basis. The club also operates a Park and Ride scheme on match days, allowing fans to park at the Ringway Airpark, Carrington before catching a bus into the ground. Please click here for details on this convenient service. 4. Can I email the players? Unfortunately, none of the players have e-mail addresses at the Club. There is a general enquiries e-mail address you can write to if any of your questions are not covered in this section, however. The address is enquiries@manutd.co.uk. If there is a specific department you need to contact, please click here for a full list of public e-mail addresses. 5. Will the club donate something to our charity? If you are writing from a Registered Charity, please put your request in writing on headed paper from your charity. If your request is of a more personal nature, we still require you to put it in writing. The address to send your letters to is: Wendy Rennison
Trafford Training Centre
Birch Road
Off Isherwood Road
Carrington
M31 4BH Please be aware that, due to the huge volume of charity requests the club receives, it may take some time for your letter to be answered. Greetings Cards: We do not arrange for any cards to be signed by players, if supplied with name, address and occasion we shall send an appropriate certificate. Get Well: If supplied with a name and address we shall send a letter from the Manager wishing them all the best. Condolence: We do not send signed shirts or flowers for coffins, if supplied with a name, address and name of the deceased we shall send a letter of condolence from the Manager. Autographs: We do not arrange for shirts or ball to be signed by players, this is reserved for registered charities only and therefore no items should be sent in. Any charities requesting signed items, should write to Wendy, and should give at least 10 weeks notice. 6. How can I get a merchandising catalogue? You can request one online at http://www.store.manutd.com, or telephone +44 (0) 115 907 1852, or write to Manchester United Direct at: Manchester United Ltd
PO Box 6794
Derby DE7 8EF 7. What are the opening hours of the Megastore at Old Trafford? Monday - Friday 09:30 ? 17:30 Saturday & Sunday 10:00 ? 16:00 8. What is the dress code in the hospitality suites? Please wear smart casual attire or a lounge suite - jeans are not encouraged within these areas of the stadium. 9. How do I request an announcement for a forthcoming home game? Announcements: Please fax your request to +44 (0) 161 868 8804 providing us with at least 24 hours notice. Mark it as Half Time Request and include the person's name, the event (birthday, anniversary etc.) and who the request is from. Unfortunately no guarantee can be given that we will be able to fulfil your request, but please rest assured that we will do our very best. Members birthdays in the programme: Due to the large number of requests, we can only put special birthdays in the programme such as 18,21,30,40,50,60,65 etc. Junior members can write in to Paul Davies (United Review) at the club address and their birthdays will be printed on the 'MUFC Mail' page in the matchday programme. Special Occasions: Baby announcements, anniversaries and obituaries should also be put in writing to Cliff Butler at the club address. 10. How do I find the address and telephone numbers for Manchester United? Please click here to be taken to the full list of contact details for the Club. 11. I can't access the Ticketing Application page. Do I need some new software? If you have Internet Explorer 5.0 (40 bit), you may face problems accessing the Ticketing Application pages (https://secure.manutd.com/tickets/ticketsales.sps). However, this problem is easily resolved by downloading a small patch from Microsoft's Web site. To see if you require this patch, you can check your version of Internet Explorer by going to Internet Explorer and clicking "Help" then "About". Example
Version: 6.0.2800.1106
Cipher Strength: 128-bit Should you have version 5 and a Cipher Strength of 40-bit, you should download the patch. To download the patch, please click on the following link: http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp
The file is only 214k and should take no longer than 30 seconds to download over a 56k modem. Once on the site the file to be downloaded is located on the right-hand column entitled, "Download". You should click the link that matches your Operating System. Most users will be the second link down, entitled "Internet Explorer 5 for Windows 95, Windows 98 and Windows NT 4". Upon clicking on this link you should choose "Open", which will automatically start the update process. Once your version of Internet Explorer has been updated, you should then try to click on the following link: https://secure.manutd.com/tickets/ticketsales.sps.
Should you experience further difficulties, please e-mail tickets@manutd.co.uk with the details. Meanwhile, we advise you to make an immediate postal application for tickets to avoid missing the ballot.
12. What games are on sale at the moment?
For up to date ticket and match information call 0870 757 1968 or log onto www.manutd.com 13. How do I get a Seanson Ticket/LMTB? The Board has no immediate plans to offer any new books at this stage, and contrary to popular belief there is no waiting list for Season Tickets. If we do decide to offer new books we would offer them to existing members first. 14. Are there any Job opportunities at MUFC? If we have any jobs available at Manchester United we will advertise them via the Manchester Evening News newspaper. All queries should be addressed to the Human Resources Department at the Club address. 15. What provisions are there for University/School projects? We receive many letters relating to projects. All enquiries should be put in writing for the attention the relevant department at the club address. We can send out copies of the Annual Reports if specifically requested and a large sae is sent in at the end of the financial year. There is an Educational Officer based at Old Trafford who can arrange school tours of the ground and provide worksheets. Contact Ruth Hobson c/o the Museum and Tour Centre at the club address, or by phone on 0161 868 86931.
16. What is the nearest hotel to the ground? The Golden Tulip Hotel is just across the road from the stadium. For more information please click here. The ?other? Old Trafford, Lancashire County Cricket Club also has hotel accommodation and they can be contacted on 0161 282 4000.
17. How do I get the video clips to run on SeeRed?  | |
In order to watch the action on See Red, you will need the latest version of Microsoft Windows Media Player (WMP) version 7.01 / 7.1 or above. Click here to download a copy. 18. I cannont view the Squad proile on Match Tools. In order to see the Squad Profile you must have Macromedia's Flash Plug-in installed on your machine. Click here to download a copy. 19. I cannot view the Virtual Reality Tours. In order to see the Virtual Reality Tour of Old Trafford Stadium you must have Ipix installed on your machine. Click here to download a copy. 20. I cannot view any Portable Document Format (PDF) files. In order to view PDF files you will require Adobe® Acrobat® Reader® to be installed on your machine. Click here to download a copy. 21. I cannot hear any commentry on MU Radio. In order to listem to online commentry you will require Real Media Player to be installed on you machine. Click here to download a copy. 22. What do the little icons on news stories mean? Please click here for a full explanation. If your question has not been answered, please click here to email the Club. | 
