VisioBrand - Official Site

Please read our Privacy Policy carefully before using this website (“the Site”). In this Policy “we”, “us” and “our” means Barclays Bank PLC and “you” means the individual who is using the Site.

We collect personal and financial information which we obtain from you or from any third parties when you apply for a card or any other product or service or which you or they give us from time to time.

We will also collect information about you when you register to use the services provided on this Site or when you contact us. We may also collect information through the use of cookies.

Nielsen Net Ratings, an independent measurement and research company, gathers non-personal data regarding the visitors to our site on our behalf. They use cookies and code which are embedded in our site. These provide us with non-personal statistical information such as which web pages visitors look at, how long they stay on our site for, and other general information.

We will store and process your information on the Barclays Group computers and in any other way. By "your information" we mean personal and financial information we (a) obtain from you or from third parties, such as credit reference agencies ( who may search the Electoral Register), fraud prevention agencies or other organisations when you apply for an account or any other product or service for which you or they give to us at any other time or (b) learn from the way you use and manage your account(s), from the transactions you make such as the date, amount, currency and the name and type of supplier (eg supermarket services, medical services, retail services) and from the payments which are made to your account.

We and other companies in the Barclays Group will use your information to manage your account(s), give you statements and provide our services, for assessment and analysis (including credit and/or behaviour scoring, market and product analysis), and to develop and improve our services to you and other customers and protect our interests.

We and other members of the Barclays Group will use your information to inform you by letter, telephone (including automated dialling, digital television and sending text messages), or computer about products and services (including those of others) which may be of interest to you.

We use credit reference agencies and fraud prevention agencies to:

make enquiries when you ask for any lending products, or to assist us in managing your account, for example if we wish to consider changing your credit limit, or offering you other products, now or in the future;
share information:
about you and how you manage your accounts;
if you give us false or inaccurate information or we suspect fraud.
Credit reference agencies keep a record of our enquiries and may record, use and give out information we give them to other lenders, insurers and other organisations. This also applies to fraud prevention agencies if you give us false or inaccurate information or we suspect fraud. The information may be used to make assessments for credit and to help make decisions on you and members of your household, on credit, motor, household, life, and other insurance facilities (including handling claims), for debt tracing and to prevent fraud and money laundering. Information held about you by the credit reference agencies may already be linked to records relating to one or more of your partners where a financial “association” has been created. Any enquiry we make at a credit reference agency may be assessed with reference to any “associated” records.

We may give information about you and how you manage your account to the following:

People who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential.
Anyone to whom we transfer or may transfer our rights and duties under this agreement.

We may also give out information about you if we have a duty to do so or if the law allows us to do so.

Otherwise we will keep information about you confidential.

If we transfer your information to a service provider or agent in another country, we will make sure that the service provider or agent agrees to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.

If you don't want us to tell you about other products and services please write to us at Dept MTRM, Northampton NN4 7SG and supply us with details of any products you have with us.

We may need to pass on your information to people who provide a service to us (although we only do this on the understanding that they keep your information confidential), and anyone to whom we may transfer our rights and duties. We may also disclose your information if we have a duty to do so or if the law allows us to.

If we transfer your information to a service provider in another country, we will make sure that the service provider agrees to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.

We will not keep your information for longer than is necessary and will take steps to ensure that it is kept up to date. You have a right under the Data Protection Act 1998 to ask what information we hold about you. You can do this by writing to us at Barclaycard, 1234 Pavilion Drive, Northampton, NN4 7SG.

Please remember that Internet communications are not secure unless the data being sent is encrypted. We cannot accept any responsibility for unauthorised access by a third party or the corruption of data sent to us.

If you have any questions or comments about privacy issues, or have a complaint about how we are using your personal data, please contact one of the Barclaycard customer service numbers quoted on this site