Contact Us
Getting in touch with us easily
The email form is a secure site so your details are both safe and protected. Phone
General Information
0870 600 0371
(Mon–Fri 8am–9pm,
Sat 8am–7pm,
Sun 9am–7pm)
0870 600 0371
(Mon–Fri 8am–9pm,
Sat 8am–7pm,
Sun 9am–7pm)
International Enquiries
+44 191 223 7071
(Mon–Fri 8am–9pm,
Sat 8am–7pm,
Sun 9am–7pm)
+44 191 223 7071
(Mon–Fri 8am–9pm,
Sat 8am–7pm,
Sun 9am–7pm)
Disability Helpline
0800 26 20 50
(Mon–Thurs 24 hours,
Fri–Sun 7am–11pm)
0800 26 20 50
(Mon–Thurs 24 hours,
Fri–Sun 7am–11pm)
Textphone
0870 243 2456
(Mon–Fri 8am–9pm, Sat 8am–7pm, Sun
9am–7pm)
0870 243 2456
(Mon–Fri 8am–9pm, Sat 8am–7pm, Sun
9am–7pm)
Motoring
Breakdown Cover (Sales)
0800 085 2721
(Mon–Fri 8am – 9pm, Sat 8am – 7pm and Sun 9am –7pm) Breakdown Cover (Existing Members)
0870 600 0375
(Mon–Fri 8am – 9pm, Sat 8am – 7pm and Sun 9am –7pm) Breakdown Cover (Renewals)
0800 085 2608
(Mon–Fri 7am–11pm,
Sat 8:30am–6pm, Sun 10am–7pm) Emergency Breakdown Number
0800 88 77 66
From mobile phones: 08457 887766
Parts and Labour Cover
0800 587 5856
Claims: 0845 604 0042
(Mon–Thurs 7am–11pm, Fri 7am–9pm,
Sat 7am–8pm, Sun 9am–10pm) Car Buyer's Guide
0870 600 0376
(Mon–Fri 8am–9pm,
Sat 8am–7pm, Sun 9am–7pm) Car Data Check
0800 056 8040
(Mon–Sat 8am–8pm, Sun 9am–5pm) Car Inspections
0800 085 3007
(Mon–Fri 8am–8pm,
Sat 8:30am–5:30pm, Sun 9am–5:30pm) Car Insurance
0870 606 0483
(Mon–Fri 8am–10pm,
Sat 8:30am–6pm, Sun 9am–4pm) Driving School (Lessons)
0800 587 0087
(Mon–Fri 8:30am–7:30pm,
weekends 9am–5pm) Driving School (Instructor Enquiries)
0800 587 0086
(Mon–Fri 9am–5pm) Driving School (Corporate Driver Training)
0870 850 1434
(Mon–Fri 9am–5pm) Insurance (General Enquiries)
0870 606 0483
(Mon–Fri 8am–10pm, Sat 8:30am–6pm,
Sun 9am–4pm) Home Insurance
0870 606 0483
(Mon–Fri 8am–10pm, Sat 8:30am–6pm,
Sun 9am–4pm) Legal and Technical Helplines
0906 66 10 888
Calls charged at premium rate
(Mon–Fri 8am–8pm, Sat 9am–5pm) Loans
0800 096 8485
(Mon–Fri 7am–11pm,
Sat 8:30am–6pm, Sun 9:30am–5:30pm) AA Savings Account
0800 032 9814
(Mon–Sat 8am–8pm) AA Visa Customer Services
0845 300 4706
(Mon–Fri 7am–midnight,
weekends 8am–6pm) AA Visa Rewards Enquiries
0800 783 0167
(Mon–Fri 9am–5:30pm,
message service outside these times) Warranties (Existing Customers)
0800 085 3340
(Mon–Thurs 7am–11pm, Fri 7am–9pm,
Sat 7am–8pm, Sun 9am–10pm)
Breakdown Cover (Sales)
0800 085 2721
(Mon–Fri 8am – 9pm, Sat 8am – 7pm and Sun 9am –7pm)
0870 600 0375
(Mon–Fri 8am – 9pm, Sat 8am – 7pm and Sun 9am –7pm)
0800 085 2608
(Mon–Fri 7am–11pm,
Sat 8:30am–6pm, Sun 10am–7pm)
0800 88 77 66
From mobile phones: 08457 887766
0800 587 5856
Claims: 0845 604 0042
(Mon–Thurs 7am–11pm, Fri 7am–9pm,
Sat 7am–8pm, Sun 9am–10pm)
0870 600 0376
(Mon–Fri 8am–9pm,
Sat 8am–7pm, Sun 9am–7pm)
0800 056 8040
(Mon–Sat 8am–8pm, Sun 9am–5pm)
0800 085 3007
(Mon–Fri 8am–8pm,
Sat 8:30am–5:30pm, Sun 9am–5:30pm)
0870 606 0483
(Mon–Fri 8am–10pm,
Sat 8:30am–6pm, Sun 9am–4pm)
0800 587 0087
(Mon–Fri 8:30am–7:30pm,
weekends 9am–5pm)
0800 587 0086
(Mon–Fri 9am–5pm)
0870 850 1434
(Mon–Fri 9am–5pm)
0870 606 0483
(Mon–Fri 8am–10pm, Sat 8:30am–6pm,
Sun 9am–4pm)
0870 606 0483
(Mon–Fri 8am–10pm, Sat 8:30am–6pm,
Sun 9am–4pm)
0906 66 10 888
Calls charged at premium rate
(Mon–Fri 8am–8pm, Sat 9am–5pm)
0800 096 8485
(Mon–Fri 7am–11pm,
Sat 8:30am–6pm, Sun 9:30am–5:30pm)
0800 032 9814
(Mon–Sat 8am–8pm)
0845 300 4706
(Mon–Fri 7am–midnight,
weekends 8am–6pm)
0800 783 0167
(Mon–Fri 9am–5:30pm,
message service outside these times)
0800 085 3340
(Mon–Thurs 7am–11pm, Fri 7am–9pm,
Sat 7am–8pm, Sun 9am–10pm)
Travel and Leisure
Bookshop and CD–ROMs
0870 240 0804
(Mon–Fri 8am–9pm,
Sat 8am–7pm, Sun 9am–7pm) European Breakdown Cover
0800 085 2840
(Mon–Fri 8am–8pm,
Sat 8am–6pm, Sun 9am–5pm) Hotel Booking Service
0870 505 0505
(Mon–Fri 8am–7pm) AA Roadwatch
09003 401 100*
Or 401 100* from a Vodafone or O2
*Calls cost up to 60p per minute. Traffic Information and Weather Reports
09003 401 100* Travel Insurance
0800 085 7240
(Mon–Fri 8am–8pm,
weekends and bank holidays 9am–5pm) Business Services
Fleet Services
0800 55 11 88
(Mon–Fri 9am–5pm) Fleet Cover
0800 55 11 88
(Mon–Fri 9am–5pm) Data Services
0870 600 1317
(Mon–Thurs 7am–11pm, Fri 7am–9pm, Sat 7am–8pm, Sun 9am–8pm) Driving Instructors
0800 587 0086
(Mon–Fri 9am–5pm) AA Signs
0800 731 7003
(Mon–Fri 8:45am–4:45pm) Please see below for details of our Affiliate programme.
0870 240 0804
(Mon–Fri 8am–9pm,
Sat 8am–7pm, Sun 9am–7pm)
0800 085 2840
(Mon–Fri 8am–8pm,
Sat 8am–6pm, Sun 9am–5pm)
0870 505 0505
(Mon–Fri 8am–7pm)
09003 401 100*
Or 401 100* from a Vodafone or O2
*Calls cost up to 60p per minute.
09003 401 100*
0800 085 7240
(Mon–Fri 8am–8pm,
weekends and bank holidays 9am–5pm)
Fleet Services
0800 55 11 88
(Mon–Fri 9am–5pm)
0800 55 11 88
(Mon–Fri 9am–5pm)
0870 600 1317
(Mon–Thurs 7am–11pm, Fri 7am–9pm, Sat 7am–8pm, Sun 9am–8pm)
0800 587 0086
(Mon–Fri 9am–5pm)
0800 731 7003
(Mon–Fri 8:45am–4:45pm)
Call rates: Calls to AA numbers may be monitored or recorded. Numbers that start with 0800 are free of charge, numbers that start with 0845 will be charged at local rates and numbers that start with 0870 will be charged at national rates. If you are calling us from a mobile phone, rates will vary depending on your network provider.
Calling safely: Park legally before dialling, checking text messages or accessing WAP services from your mobile phone.
Post
www.theAA.comContact Centre
Carr Ellison House
William Armstrong Drive
Newcastle–upon–Tyne
NE4 7YA
Fax
0191 235 5111Complaints Procedure
If you?re unhappy with our service for any reason, we really want to hear from you. Please see the information on what you need to do next.
Frequently Asked Questions
Q: How do I book a hotel?A: You can search by name, location, accommodation type, price range and AA–quality rating.
If you're booking online, we'll check availability and pricing and confirm your booking online, wherever possible. If this service isn't available, you can request a booking online and we'll check and confirm it by email within 24 hours. Either way, you can do everything online – there's no need to make any phone calls.
If you wish to make a telephone reservation, call the AA Hotel Booking Service on 0870 5050505. They will provide you with details of your chosen hotel and, if necessary, suggest alternatives.
Q: Once I've submitted my Breakdown application form, when will I be covered?
A: Usually, within a minute of submitting the application form you'll receive an email confirming you've joined the AA. If you choose Relay and Relay Plus, benefits only start 24 hours after your membership starts. Then within 14 days you should get your member pack and card.
Choose to pay by continuous payment, and your subscription will be debited from either your bank account, or your credit card once a year around the anniversary of your joining date. You can choose to pay annually via direct debit or credit card. We'll write to let you know the cost of renewal each year before the payment is collected.
Remember, you're covered even if you are on the road in any car or motorbike, even as a passenger or if you're driving someone else's car.
Q: I am trying to get an insurance quote online but I can't find my occupation. Which option should I select to get a quote?
A : If you're trying to get an online insurance quote, please always select your full–time employer's business first. If you're having trouble finding an occupation, please choose the closest option. If, for example, you're retired, please select 'Not in Employment' from the drop–down menu for 'Employer's Business'. You will then be able to select 'Retired' from the list of jobs in the field below. You will need to select 'Not in Employment' if you are a housewife or house husband too. If you are still having trouble, look out for details of our 'Phone Me' service, which appear at the bottom of each page.
Q: Can I get a route from my home address to a destination in Continental Europe?
A : We can't map your route from the UK to Continental Europe because the route depends on how you choose to cross the Channel. Try planning a UK route to your chosen UK port. Then, to continue, map your route from the European port you land in to your destination.
And remember if you're travelling in Europe, you'll need an International Driving Permit (IDP).
Q: What happens if I forget my password?
A: Don't worry! Simply click on 'Forgotten your password?' and we'll email you a new one. We recommend you log in and change your password to one that will be easier to remember.
Q: Can I link to www.theAA.com from my web site?
A: Our users fall into the 25 to 49 age group and 69 per cent are male. All of them come to us for information on traffic, route planning, holidays and cars, plus insurance, loans and other financial services. You can join our free affiliate programme, by registering with ukaffiliates.com (our programme provider), or you can set up a text link to our site by giving us your company details.
Online Security
Wherever you see this icon, you'll be in a secure section of our web site.We know that when you purchase items or services online you want your personal details and your credit or debit card information to be private and secure. We are committed to providing this security for you.
Our secure–server software encrypts all the details in your online transaction. The encryption process takes the characters you enter and converts them into a coded form, which is then securely transmitted.
What this means for you
- Your details are secure
- Your details are safely transmitted to us
- Your details will be held securely by us
