www.experian.com
Experian is a global leader in providing information solutions to organisations and consumers. It helps organisations find, develop and manage profitable customer relationships by providing information,decision-making solutions and processing services. It empowers consumers to understand, manage and protect their personal information and assets. Experian works with more than 50,000 clients across diverse industries,including financial services, telecommunications, healthcare, insurance, retail and catalogue, automotive, manufacturing, leisure, utilities, property, e-commerce and government.
Products and services
Experian works with organisations around the world, helping them to take timely, well-informed decisions at each stage of the relationship with their customers.
Targeting customers: Experian's extensive marketing information and proven profiling abilities help clients understand customer lifestyles and motivations, enabling them to reach potential customers through relevant and persuasive communications.
Acquiring new business: Experian's decision support systems and detailed status information on companies and individuals, equip organisations to authenticate identities and determine the most appropriate terms for conducting business.
Managing customers: Experian's account processing systems support clients in the day-to-day management of their customers' accounts, including authorisations and payment processing. Decision support systems can provide immediate access to information on each customer's transaction activity, guiding the decisions of customer support staff and ensuring clients can offer a more personalised service.
Maximising relationships: Experian's customer management systems and expert analysts enable clients to identify up-sell and cross-sell opportunities. One to one relationships are created using communications that take account of each customer's behaviour and changing circumstances.
Chief executives
Don Robert
Experian North America
(North America,
Latin America,
Asia Pacific) |
John Saunders
Experian International
(Europe,
Middle East
and Africa) |
Employees
12,000 people worldwide |
Sales (2004)
£1,286m
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Headquarters
475 Anton Boulevard
Costa Mesa
California 92626
USA
|
Talbot House
Talbot Street
Nottingham, NG80 1TH
United Kingdom |
Main activities - Information for credit and marketing ? Experian manages large databases that enable credit granting and monitoring, help minimise fraud and credit risk, provide understanding of customers for marketing and maintain records on businesses, property and vehicles.
- Solutions for credit and marketing ? Experian builds specialist analytical solutions for credit scoring, risk management, processing applications and accounts, enhancing marketing lists and deepening client relationships with their customers.
- Outsourcing services ? Experian provides cheque and card processing and document management services.
Facts & figures
- Experian is detecting up to 90% of fraudulent transactions for clients operating over the Internet.
- Experian has clients in more than 60 countries.
- In the United States, Experian maintains credit information on 300 million consumers and over 20 million businesses worldwide.
- Experian has some of the largest mainframe computer installations in the world, providing round-the-clock support for clients.
- Experian processes 1.4 million consumer transactions each day on behalf of clients, at an average speed of half a second per transaction.
- More than one fifth of the world's population has been classified by Experian into demographic groups for target marketing.
- Experian helps many of the best known names in retailing to make decisions on the design and location of stores.
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Experian: Experian is a global leader in the market for information solutions, employing 12,000 people.
Diverse industries: Experian supports clients in over 60 countries across diverse industries, including financial services, telecommunications, healthcare, insurance, retailing, manufacturing and government. 
UK Data Centre: The newly opened UK Data Centre in Nottingham is home to Experian?s vast resource of information about consumers, businesses, vehicles and property.
Experian?s CreditExpert: Over 1.6 million people subscribe to Experian?s CreditExpert monitoring service to take control of their credit history.
Vehicle history reports: Experian?s vehicle history reports have become an integral element in the buying, selling, insuring and financing of previously owned vehicles.
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