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Maintenance Services for Service Providers
Maintenance Services

We can help keep service provider networks running and improve performance with comprehensive network maintenance around the clock, around the world.

Lucent Worldwide Services is the ideal partner to help maintain networks that help keep service providers' businesses profitable.

Your Partner for Service Assurance
Every minute of the day, enterprises and consumers are counting on the network. In fact, they expect nothing less than 24-hour network availability. And service providers expect nothing less as well because if the network is down, so are revenues ? while expenses go up.

Keeping the network running is not easy. Is there enough staff? Does the staff have the training it needs to address evolving technologies? How do service providers meet ever-increasing maintenance requirements and cut costs to help maintain a profitable business?

To keep the network operating around the clock, can rely on Lucent Worldwide Services. We can help lower costs, reduce network complexity and improve reliability with remote, web-based or on-site technical support and repair and exchange services. Our Maintenance Services, available today, are also part of Lucent's Accelerate? Voice over IP (VoIP) solutions to help service providers rapidly deliver more valuable next-generation services over IP to customers.

The Widest Range of Network Maintenance Expertise
Skilled in multiple technologies and multivendor networks, our engineers and technicians have deep technical knowledge and can resolve problems that occur - maximizing network uptime, availability and performance. Our maintenance experience and expertise is unsurpassed in the networking industry. We rigorously train our engineers in the latest tools and technologies from Bell Labs as well as those from other manufacturers.

Lucent offers the breadth and depth of services carriers need to meet their unique maintenance requirements, from providing back-end support for in-house staff to outsourcing the entire maintenance solution.

Maintain Current Networks and Support Future Growth
Our maintenance services address all technologies in the network, from legacy systems to voice/data convergence. Lucent Technical Assistance Centers are staffed with remote support technicians, each with extensive field experience.

This extensive combination of remote and on-site specialists helps to maximize network performance today and make the most of future opportunities. Our maintenance services can help reduce staff requirements and enhance the effectiveness of existing personnel, easing issues resulting from recruiting, training and retention of a carrier's own network maintenance staff.

Help Ensure Continued Revenue Generation
We offer a variety of web-based, remote and on-site support options, along with repair and replacement services and software support. Simply choose the service and coverage that work best with a service provider's current technical expertise and staffing levels.

Our Maintenance Services help to:
  • Protect investment in the existing network

  • Optimize network performance and minimize downtime

  • Mitigate potentially disastrous network outages

  • Supplement gaps in internal technical support resources

  • Provide comprehensive support to enhance warranty coverage
A Proven Track Record
  • British Telecom (BT) awarded us a five-year contract to provide remote technical support for its network, including optical, IP, voice and data switching elements. Said Meryl Bushell, BT Group Chief Procurement Officer, "Lucent has a responsive, experienced services team with an in-depth knowledge of BT's technology infrastructure and market." BT recognized the value of post-sales support and awarded Lucent Worldwide Services with its "Investing in Excellence Award."

  • A large mobility provider in the U.S. reported partial outage in three of its regions when a third-party vendor inadvertently deleted more than 10,000 subscribers from its database. The customer called Lucent Worldwide Services to help resolve the problem. Our technical support engineers used migration tools to bulk provision the deleted records and within twenty hours, all records were restored, minimizing the potential for revenue loss.
By helping to maximize network uptime, protect infrastructure investments and strengthen competitive position, Lucent Worldwide Services can make networks more productive, reliable and secure.

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