Acquisition Provides Remedy and BMC Software Customers with End-to-End Enterprise Management Solutions
| ||||||||||||||||
BMC Software has completed its acquisition of Remedy assets, furthering its ability to provide customers with a truly integrated Service Management solution. The companies' combined offerings extend BMC Software's core data and systems management solutions to include service management, providing closed-loop, process-based enterprise management.
"Customers and partners have often discussed the powerful solution that our combined offerings provide," says President and CEO Bob Beauchamp. "With this acquisition, we can provide true integrated Service Management, resulting in increased employee productivity and customer satisfaction, improved IT performance and lower operational costs."
Remedy's solutions focus primarily on IT service management, customer service, and support. These offerings, when combined with BMC's performance and availability solutions, provide customers with the unique ability to monitor, track and service IT events to their resolution.
Remedy's product suite consists of packaged applications such as IT Service Management, Customer Service & Support, Crisis Response System, Citizen Response System and an application and development platform called Action Request System or AR System. To learn more, visit www.remedy.com.
What Customers and Partners Are Saying?
Franz Blaser, Director Systems Management, UBS
"For years UBS has relied on BMC Software and Remedy solutions to manage our most critical IT and business services. Now that Remedy is part of the BMC family, we look forward to even greater synergies that will allow us to further link service management with problem resolution."Joe Blomker, President & CEO, Maryville Technologies
"We are very excited about the pending REMEDY acquisition because it fills a void from a BMC Software perspective as far as service level management. From our vantage point, as an integrator, we are excited about that and we are excited about the technology that BMC brings in and also people that BMC is bringing in. From a client perspective, they're excited to have that technology in an organization that has done an exceptional job with acquisitions. Going back over the years, our relationship with BMC Software actually started when PATROL was acquired. In all cases, as we have gone through the evolution of a relationship with BMC Software these new technologies have come into play and BMC Software has done an exceptional job of taking the best of those technologies and further reinforcing those strengths."
What Analysts Are Saying?
Kris Brittain, Gartner, San Jose Mercury News, 9/24/02
"We think it makes a lot of sense,'' said Kris Brittain, a research director at Gartner. "There is no real product overlap and there is good product synergy.''Kris Brittain, Gartner, Houston Chronicle, 9/23/02
"They got a steal, relatively speaking."Rich Ptak, Ptak and Associates (PDF)
"Excellent move, this will significantly strengthen BMC's position in the market. It broadens BMC's position as a player in the total enterprise IT environment covering both mainframe and distributed environments."Audrey Rasmussen, Enterprise Management Associates (PDF)
"BMC customers and investors should hail this acquisition as a significant strategic investment."Jasmine Noel, JNoel Research, Network World Fusion, 9/23/02
Jasmine Noel, principal at JNoel Research, agrees that the purchase will "add a strong management brand to BMC's portfolio without the company having to do any after-the-deal integration work."Jasmine Noel, JNoel Research (PDF)
"BMC is clearly not one to rest on its laurels. Its integrated product lines and cohesive marketing story will continue to serve it well for both of its buyer types - the departmental administrator concerned with automating particular tasks and the enterprise IT executive concerned with adding business values. The next step for BMC is two-fold: 1) welcoming the Remedy customer base to the BMC family, and 2) being creative with the Remedy technology to deliver an innovative, next-generation management solution."Stephen Elliot, Industry Analyst, Computerworld, September 26, 2002
"Without a doubt, they can breathe a sigh of relief," Elliot said. "Finally, I think Remedy has a good home. Remedy customers should be cheering this deal."
What the Press is Saying?
"Analysts: Amid Peregrine Woes, Users Have Options," Todd Weiss, Computerworld, September 26, 2002 - For customers of the company's Remedy service management software, the sale this week of that division to BMC Software Inc. is good news.
"Solution Providers Laud BMC's Remedy Acquisition," Jennifer Hagendorf Follett, www.crn.com, September 24, 2002 - Solution providers said BMC Software's move to acquire Peregrine Systems' Remedy business unit will benefit both channel partners and customers.
"Users Cheer BMC's Purchase of Remedy," John Hogan, SearchSystemsManagement.com, September 25, 2002 - Users and boosters of service-management software from Remedy Corp. cheered BMC Software's purchase of Remedy from a free-falling Peregrine Systems.
