Siebel Service Analytics

Business Insight for the Entire Service Organization

Siebel Service Analytics delivers new levels of information richness, usability, and reach for the entire service organization. All users, from the CEO to the service agent, can have access to up-to-the-minute, complete and in-context analytics that help drive overall customer satisfaction. Siebel Service Analytics provides analyses that are personalized, relevant, easy-to-use, and embody best practice metrics tailored to each user's role and industry and deliver complete customer and business insight by spanning multiple real-time and historical data sources across the enterprise.

Siebel Service Analytics seamlessly integrates with all Siebel Business Applications to significantly improve responsiveness, effectiveness and competitive advantage. The result is that service organizations can enable users throughout the extended enterprise, including employees, customers, and partners to collaboratively set service goals, measure progress, and drive superior levels of customer satisfaction through every customer interaction.