 | | Sanford guarantees complete consumer satisfaction and replacement. If your Sanford product fails to perform properly, simply return it in a padded envelope to: |  | Sanford Attn: Consumer Affairs 2711 Washington Blvd. Bellwood, IL 60104 | Canadian Residents: Sanford Canada Attn: Consumer Affairs 2670 Plymouth Dr. Oakville, Ontario L6H5R6 Canada |  | | If your fine writing (Parker, rOtring, Sensa, Waterman) instrument fails due to faulty materials or workmanship, ship your fine writing instrument through a traceable manner (FedEx, UPS or Cerfified Mail) to: |  | North American residents: Service Repair Center 2200 Foster Avenue Janesville, WI 53545-0815 | Canadian residents: Sanford Canada Attn: Consumer Affairs 2670 Plymouth Dr. Oakville, Ontario L6H5R6 Canada |  | You may also contact the fine writing instrument service center at 1-800-BEST-PEN or pwr.repair@sanfordcorp.com |  | | For Sensa repairs, please enclose a check or money order payable to Sensa in the amount of $9.95 per pen to cover shipping and handling. Briefly state the problem and include your name, address and telephone number with your pen. |  | | Sanford is not responsible for products lost or damaged in the mail. We cannot ship to P.O. Box addresses so please provide a full street address. |  | |  | |  |  |  |  | If you can't find the information you need, let us help. Contact Us >> |  |  |  |  |  |  |  |  | Have a great product idea you'd like to share? Let us know. Submit Idea >> |  | |