| Every hotel reservation booked through an InterContinental Hotels Group web site is guaranteed to have the lowest rate publicly available on the Internet. If you find a rate lower than the lowest rate shown on the ‘Best Available’ search of InterContinental Hotels Group web site that is viewable and bookable for the same hotel and same type of accommodations, and for the same dates, and advise InterContinental Hotels Group within 24 hours of booking your room, InterContinental Hotels Group will honor that rate for the nights for which the lower rate was found, plus give you an additional 10% discount off that rate, upon its verification by InterContinental Hotels Group. Rooms on the other web site must be publicly available and bookable on the Internet at the time of verification. To use this Guarantee, call the applicable telephone number or fill out the online Lowest Internet Rate Guarantee Form with your booking details. See the Terms and Conditions and an example of how the Guarantee works.
An example of how the Lowest Internet Rate Guarantee works:
Step 1: View the Terms & Conditions and then book a one night's stay at the lowest available rate on the ‘Best Available’ search for a hotel in Atlanta, GA, (USA) on an InterContinental Hotels Group web site for a rate of $100.00.
Step 2: Within 24 hours, you find a rate of $90.00 through another web site for the same hotel, same night and same room type (same number and type of bed(s).
Step 3: Contact InterContinental Hotels Group to claim the Lowest Internet Rate Guarantee.
Step 4: Assuming your InterContinental Hotels Group web site booking is confirmed and the lower rate is available and bookable via a competing web site, the Guest Relations team will modify your room rate to $81 to uphold our Lowest Internet Rate Guarantee policy! That's 10% better than the lower rate you reported.
Step 5: Stay, content in the knowledge that you have booked the lowest Internet rate available for your room.
Still have questions? Visit our frequently asked questions page.
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