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Issue 39

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    Highlights
    Commentary: P&G, Gillette could make IT waves
    Procter & Gamble's $57 billion purchase of Gillette will make some interesting information technology waves in the months to come, but two stand out?radio frequency identification tagging and managing the systems integration.
    0105-ServCorp
    Service Corp.: Life, Death and the Psychology of a Project
    Technology and business executives who fail to manage the psychology of their projects do so at their own peril. Elisabeth Nash knew she'd have to coax good people onto a project to overhaul the processes and systems at the mortuary giant. Yet, they might not have a job when their work was done.
    Sound Off: How do people issues help or hurt a project?
    Related Links:
    Gotcha!: .NET Services
    Dossier: Centra Software
    Roadblock: Reluctance
    Project Review: Service Corp.

    Commentary: Why JP Morgan Chase Really Dropped IBM
    Was Big Blue not doing its job? No. The bank's spending on technology was simply way out of line.
    Falling Flat?
    Coca-Cola's largest bottler joined forces with SAP to develop a better way of getting bottles and cans into stores. But the project may be losing its fizz.
    Commentary: Does IT Matter -- to CEOs?
    CEOs of companies who actually use technology infrastructure, applications and services are silent on whether IT matters or not. Do they care?
    Sound Off: Should CEOs give a hoot about IT?

    A Tidal Wave of Problems
    Getting supplies to the tsunami victims is a challenge for relief agencies' supply chains when cows are blocking the landing strip and roads don't exist.
    Future Shock?
    PeopleSoft customers wonder whether they will get stroked or shafted by new boss Oracle.

    Case File
    1204-MoMA.gif
    Museum of Modern Art: Untitled Work
    A newly reopened showcase of contemporary art in New York uses behind-the-scenes technology to enhance the experiences of visitors, members and donors.
    1204-Diageo.gif
    Diageo: Kindred Spirits
    Brand promotion is key to the global beverage maker's sales growth, but it must rely on distributors to find out what's actually selling.
    1204-Michaels.gif
    Michaels Stores: Shipping Out
    How the retailer navigated the tricky time when it took over the transportation of its craft supplies from an outside contractor.
    View more PROJECTS>>

    Dossiers
    Choosing a Host That Isn't Toast
    The trickiest part of selecting a Web hosting provider in recent years? Trying to figure out whether it will be a survivor.
    Savvis Communications: Looking Past the Red Ink
    Savvis Communications also has been floating in red ink, but customers say they're reassured by its track record.
    Navisite: 'Teetering on the Edge'
    NaviSite's sickly finances unnerve some; others believe the company remains among the best in the high-end hosting business.
    AT&T Web Hosting: Top Shelf
    AT&T is not for skinflints: It charges up to 15% more than competitors. Customers say its world-class services are worth the extra greenbacks.
    View more Dossiers>>



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    OPINION  
    You've Got Mail, But Check With Your Wife
    How inattention to basics can ruin even the best brands' attempts at "customer intimacy."
     By Tom Steinert-Threlkeld
     
    Projects Don't Fail, People Do
    The government -- believe it or not -- may have hit upon a way to cure basic illness.
      By John McCormick
     
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