We understand that many visitors to our site may have questions or comments for us, and we welcome the opportunity to hear from you. Listed below are links to frequently asked questions about Philip Morris USA (PM USA), as well as a number of methods for contacting us. We look forward to hearing from you.

FAQs
Click here for a list of frequently asked questions (FAQs).

E-Mail
You can e-mail us about a wide range of questions and issues. We are unable, however, to answer questions about our cigarette and smokeless tobacco brand promotions including advertised and in-store promotions, brand promotion catalogs, brand promotion coupons or catalog or coupon fulfillment or status via e-mail.

Contact Philip Morris USA via e-mail.

Phone

• For general inquiries about PM USA, cigarette quality issues or this website, please call our Consumer Response Center at: 1-800-343-0975, prompt 4, Monday - Friday, during the hours of 9am to 5pm (ET).
• For general inquiries about our smokeless tobacco products, please call our Consumer Response Center at: 1-800-985-9889, prompt 4, Monday - Friday, during the hours of 9am to 5pm (ET).
• For general inquiries about our smokeless tobacco product quality issues, please call 1-800-985-9889, prompt 1, Monday - Friday, during the hours of 9am to 5pm (ET).

Mail

If you would like more information about PM USA or this website or have an inquiry about cigarette or smokeless tobacco product quality issues, please write to us at:

Philip Morris USA
Consumer Response Center
P.O. Box 26603
Richmond, Virginia 23261


Philip Morris International

Information provided on this website and through the "Contact Us" feature is provided by PM USA, a cigarette manufacturer located in the United States. The information relates to tobacco products sold in the U.S. and its territories.

For information about Philip Morris tobacco products marketed or sold outside of the United States and its territories, please visit the website of Philip Morris International at www.pmintl.com or write to them at:

Philip Morris International
Consumer Service
Case Postale 1171
1001 Lausanne
Switzerland