Frequently asked questions about Exchangeandmart.co.uk

1. How to register as a user?
2. How to modify and stop my advert?
3. How to change the make/model in my advert?
4. How do I renew an out of date advert?
5. How to save searches at exchangeandmart.co.uk?
6. How to change my saved searches?
7. How can I delete/stop my saved searches?
8. How do I change my already registered email address?
9. Replying to box number adverts
10. I can't find my advert.
11. I can't find the right make/model when ordering adverts of "Cars for sale".
12. How many people have seen my advert?
13. Forgotten password is not being received.
14. Buy and Sell Safely with Exchange & Mart
15. What internet browsers support this site?

How to register as a user?

Click "Register now" inside the login-box to the left of exchangeandmart.co.uk's homepage. Fill in the form correctly by not missing the text-fields marked with red stars. You can choose your own password (min.4, max.12 characters), mark the check-boxes by clicking them if you want to get information about news from exchangeandmart.co.uk or from our partners(estate agents, car dealers, employers etc.). If you use an ordinary web-browser mark the check-box to get formatted email. In that way you will get links and pictures instead of just plain text. End by clicking "Register". You will be notified about your registration together with information about the service. You will also see your name inside the login-box to the left of the screen, indicating you are logged in. Later you will sign in by using your email address and your newly chosen password in the same box. Click here to register

How to modify and stop my advert?

Click the button "my ads" at the top of exchangeandmart.co.uk's frontpage, or sign in by the login-box to the left of exchangeandmart.co.uk's frontpage. Sign in by using the same email address and password you used when making the advert.
- Click "Modify"
- Choose among the yellow buttons to the right of the screen and do the changes. Click here to get to My Adverts

How to change the make/model in my advert?

Some key values (make, model, year and registration) in the advert are locked to prevent abuse. To change these, please contact customersupport@exchangeandmart.co.uk

How do I renew an out of date advert?

The advert cannot be renewed before it has stopped. Sign in to "My ads" with your email address and password. Click "Modify", and then "Submit" at the right hand side of the advert. Do your changes, if any, and click "Save changes". Upload your pictures if they aren't already there. Unfortunately we have to delete pictures after some time to save space on our servers, so you may have to upload again. End by writing the payment information and click "Place order". Click here to get to "My adverts"

How to save searches at exchangeandmart.co.uk?

To get adverts sent to you either by email or to your mobile phone you first do a relevant search at exchangeandmart.co.uk. Then click the button "I want more ads like this".

Give the search a name to separate it from other saved searches you might have, and choose for how long you wish it to be active. Choose also in what way you want the adverts to be sent.

How to change my saved searches?

To modify your saved searches you have to sign in by clicking the button "My adverts". Click "Show me my saved searches". Click "Change".

How can I delete/stop my auto-search?

To delete or stop your saved searches you have to sign in by clicking the button "My adverts". Click "Show me my saved searches". Click "Delete" or "Stop".

How do I change my already registered email adress

Sign in by clicking the button "My adverts". Use the registered email address + password. Click "My Profile" and fill in your new email address. End with "Store Information".

Replying to box number adverts

This is unfortunately an advert that has been copied to our database by a mistake from one of our newspaper partners. Box number adverts are typically paper adverts where the advertiser wants to be anonymous. The way to reply to these type of adverts is by sending the letter to the newspaper labelled with the box number. They will then forward your reply to the advertiser. If it is not clear which newspaper the advert comes from, you can contact our support by telephone 0844 499 3949 &#42 or by sending an email to customersupport@exchangeandmart.co.uk. We will try to help.

I can't find my advert.

Sign in to see if your advert is active.
Green dot = The advert is active at exchangeandmart.co.uk
Red cross = The advert is not active.

Troubleshooting when you see a red cross:

1. Check if the advert order is finished. Click "Modify" and finish the order procedures by following the instructions.
2. Check if the advert is out of date. You can renew the advert by clicking "Modify" + "Renew advert". For further information see faq's "How do I renew an out of date advert?"

Troubleshooting when you see a green dot/active advert:
Check that all the fields are properly filled in the way you wish it to be searchable. Click "Modify" + perhaps change text.
Contact our support centre if you still can't find it. Telephone 0844 499 3949 * or email: customersupport@exchangeandmart.co.uk

I can't find the right make/model when ordering adverts of "Cars for sale".

We are sorry that we do not have the model you were looking for in our selection. We sugest that you choose the correct make, and choose "Other" in the model-field. If the make is also missing, choose "Other" here too. We think that customers looking for this kind of model, will use the freetext-search and that this object will be found by the customer even though it is not listed by the make. Use the field "description" in the advert to tell what kind of model etc. this is.

How many people have seen my advert?

You can see how many have browsed your advert by logging in via "My adverts". Click "Modify" on the advert and you will see a number saying how many times your advert has been browsed.

Forgotten password is not being received.

To get your forgotten password sent to you by email, follow the link below and fill in your registered email. We send you the password in a short period of time.

Click here to get the password sent to you

Buy and Sell Safely with Exchange & Mart

Most people are honest. It?s a quality that allows businesses and individuals to trade successfully, sometimes on little more than the shake of hands or the faxing of a signature. Unfortunately, both at home and abroad, there are people to whom honesty is far less important characteristic. Whilst no one can despise legitimate financial success, when those gains have been achieved through duplicity or a confidence trick, then the bond of honesty that exists elsewhere becomes ever more fragile. That?s why, to preserve Exchange & Mart?s long established position as a trustworthy platform for buying and selling, it?s important that we do all we can to promote and maintain the integrity and expectations of all our customers; readers, site visitors and advertisers.

Today, the anonymity provided by mobile phones and the Internet means that unscrupulous traders and individuals are better able to thrive than ever before. That?s why we have to alert all potential sellers and buyers to two simple rules:

Sellers: don?t part with any goods until you are 100% sure that the money paid is in your bank ? and has cleared.

Buyers: don?t part with any money for goods until you have either (a) received the goods (or service), or (b) are absolutely sure of the legitimacy of the seller.

Most scams tend to feature ?high ticket? items such as cars. Two current tricks both appear to emanate from overseas. Although the traditional message is ?buyer beware?, this first example proves that sellers need to be on their guard too. In this example a foreign buyer will offer far more for the advertised car than it?s worth. The idea here is that the seller banks the money, keeps the offer price and sends the balance to a shipping company to pay for export to Europe or, more frequently, Africa. It?s only when the advertiser has sent his own cheque to cover the shipping costs that he discovers that the drawer?s cheque was fake and has bounced.

In the second example the seller is overseas. He will appear to appreciate the buyer?s anxiety about sending money for something of such high value unseen. So the seller recommends that the money be sent to a ?legitimate? third party. The car will be shipped, and only when the buyer is happy with the goods will the third party release those funds to the seller. The problem is, the third party is anything but legitimate. The buyer was seduced by the seller?s appearance of honesty and by the intermediaries impressive website. But the two were partners in crime; they split the cheque - the car (or boat, or campervan) never existed.

If you have any suspicions about an advertiser then tell us, and then walk away; there?ll always be another deal opportunity. If you have any concerns please contact our Standards Department on ltravers@exchangeandmart.co.uk.

Misuse of Personal Numbers (070 numbers)

We have been made aware of unscrupulous individuals who are using Personal Numbers (070 numbers) to redirect telephone calls to premium rate numbers. We advise advertisers to treat with caution any email enquiry that asks them to telephone an 070 number as they may be redirected to a premium rate number. If you have any concerns about an email enquiry you receive, please contact our Customer Support team.
Email: customersupport@exchangeandmart.co.uk
Telephone: 0844 499 3949 *
Fax: 01202 207551

What internet browsers support this site?

The recommended browsers to use to view this site are Internet Explorer 6.0 or higher (for Windows users) or Mozilla Firefox (for Mac users).

If you are a Mac user viewing this site through a Safari browser, you may encounter errors if connecting to our partner World Pay to pay for an ad booking. We strongly recommend that all Mac users choose the Mozilla Firefox browser to view this site.

 

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