| 1. | How do I purchase an Orvis Gift Card or an Orvis E-Gift Certificate? Answer: There are a number of ways you can order an Orvis Gift Card: - Online on the Orvis.com website.
- From one of our retail stores.
- By calling Orvis Customer Service at 1-888-235-9763, 24 hours a day, 7 days a week.
- By sending your request to The Orvis Company, 1711 Blue Hills Drive, Roanoke, Virginia, 24012-8613.
You can order E-Gift Certificates online at Orvis.com. |
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| 2. | How do I redeem a gift card? Answer: Redeeming a gift card is an easy, three-step process: Step 1. Check the box below the special offer box on the upper-right side of the Billing Information page and click on the "Continue Checkout" button. 
Step 2. When the Gift Certificate Redemption page appears, enter the gift card number in the Redeem Gift Cards entry box. If you have multiple gift cards to redeem, be sure to indicate that by selecting the "additional Gift Certificates" checkbox. 
Step 3. After you enter the gift card number, enter the security code for the gift card in the Security Code field. 
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| 3. | Where is the card number and security code on an Orvis gift card? Answer: There are two versions of the Orvis gift card: Embossed Gift Cards For embossed gift cards, the card number is embossed on the front of the card, and the security code is on the back of the card in the top right section. Non-Embossed Gift Cards For non-embossed gift cards, you'll find both the card number and security code on the back of your Orvis gift card. The security code is under the card number. 
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| 4. | How long does it take to deliver a gift card or e-gift certificate? Answer: Gift card delivery depends on the delivery method you select: - Standard shipping: 7 days.
- Express shipping: 3-5 days.
- Next Day shipping: 1 business day.
For e-gift certificates, you'll receive same-day delivery if you place your order between 8:00 am and 8:00 pm ET. After 8:00pm ET, delivery will be the next day.
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| 5. | How do I check the open balance on my gift card or e-gift certificate? Answer: Call 1-800-242-5353 to obtain your current open balance, or use our convenient live chat.
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| 6. | Is shipping free for gift cards? Answer: Gift cards receive free standard shipping. The regular shipping charges apply to gift cards ordered with express or next business day delivery. All regular and special shipping charges apply to the merchandise purchased with a gift card or e-gift certificate. |
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| 7. | Do gift cards or e-gift certificates expire? Answer: There is no expiration date for Orvis gift cards or e-gift certificates. They remain activated until fully redeemed for their original purchase value. |
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| 8. | Can a lost gift card or e-gift certificate be replaced? Answer: No. Each gift card states that there is a "no replacement" policy for lost or stolen gift cards. Please contact Orvis Customer Service at 1-888-235-9763 for further inquiry. |
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| 9. | When is a gift card activated? Answer: Orvis gift cards and e-gift certificates are ready to use upon receipt -- there's no separate activation process involved. Once you receive your gift card or e-gift certificate, you can use it immediately at an Orvis retail store, online at Orvis.com, or by placing your order by phone. |
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| 10. | Will I receive confirmation of receipt when I send an e-gift certificate to someone else? Answer: You will receive a shipping confirmation e-mail when you purchase a e-gift certificate, but you will not receive a "confirmation of receipt" e-mail when your recipient receives an Orvis e-gift certificate. Please contact Orvis Customer Service at 1-888-235-9763 for further inquiry. |
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| 11. | Can I add to the balance of a gift card? Answer: No. Gift cards are issued for the original purchase amount. Once fully redeemed, additional balance amounts cannot be added to the card and you'll need to order a new Orvis gift card. |
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| 12. | How do I return merchandise purchased by a gift card or e-gift certificate? Answer: The process for returning merchandise to Orvis is the same, whether you use a gift card, e-gift certificate, credit card, or check/money order. Learn more about the Orvis 100% Satisfaction Guarantee. |
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| 13. | What happens if I accidentally delete the e-mail message that contained an e-mail gift certificate? Answer: Contact Orvis Customer Service at customerservice@orvis.com or by live chat. Please provide the recipient's e-mail address with your inquiry. |
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Gift Card/E-Gift Certificate Questions 
