• Once you have watched your DVDs from BLOCKBUSTER Online, bring them to your local participating BLOCKBUSTER store. Keep your DVDs from BLOCKBUSTER Online until you're ready to check out. The drop-box outside is for in-store rentals only. Your DVDs from BLOCKBUSTER Online should be sealed in their return mailers.
• DVD exchange is good for movie rentals only. Redeem your free in-store movie rentals on the same visit in which you return your DVDs from BLOCKBUSTER Online.
• These free in-store movie rentals are in addition to the number of DVDs out at-a-time allowed by your BLOCKBUSTER Online plan.

• Movies rented in-store will not be removed from your online Queue. To get more of the movies you love, be sure to remove titles rented in-store from your Queue. Enjoy your in-store movie.
• When you exchange online DVDs at your local BLOCKBUSTER store your next movie is shipped within one business day right away, but it may take 2-3 days for the title returned to the store to clear from your Shipped Movies list queue.
• Free in-store rentals must be returned to the store where they were originally rented. See your receipt for store location and due dates.
• This offer is exclusively for BLOCKBUSTER Online members.

FAQs

1. What's the difference between a BLOCKBUSTER Online DVD and an in-store rental?
2. Once I return a BLOCKBUSTER Online DVD in the store, how long will it take for my next DVD to be shipped?
3. Do I need a BLOCKBUSTER store membership to participate in this program?
4. Will the movies I rent from the store be removed from my Queue?
5. The movie I returned in-store is still showing in my Shipped Movies list. Will it be removed?
6. The movie I rented in-store is also listed in my Queue. How can I avoid receiving duplicate titles?
7. Can I redeem a DVD from BLOCKBUSTER Online for an in-store game rental?
8. Will I still receive E-Coupons for free in-store movie rentals?
9. I signed up on the service at a time when you offered 2 monthly in-store game or movie e-coupons. Will I still receive these e-coupons? E-Coupons for free in-store game rentals?
10. What if I've misplaced the return envelope? Can I still redeem my BLOCKBUSTER Online DVD for a free in-store rental?
11. If the store doesn't have the movie I want in stock, can I redeem my rental at a future date?
12. How many free in-store rentals can I get?
13. How do I find a participating store in my area?
14. Do in-store rentals count toward the number of movies I'm allowed as part of my BLOCKBUSTER Online membership plan?
15. Can I return my BLOCKBUSTER Online DVD by placing it in a drop box located outside a BLOCKBUSTER store?
16. Can I still use eCoupons from BLOCKBUSTER Online for free in-store rentals?
17. Where should I return my free in-store movie rental?
18. Can I redeem my in-store movie rental for an additional free rental?
19. What Online Plans are eligible for this program?

1. Q. What's the difference between a BLOCKBUSTER Online DVD and an in-store rental?

   A. BLOCKBUSTER Online DVDs arrive in the mail packaged inside our BLOCKBUSTER Online envelope with your address printed on the outside and a return mailer and DVD on the inside. In-store DVDs are rented from BLOCKBUSTER stores and come in a hard plastic case.
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2. Q. Once I return a BLOCKBUSTER Online DVD in the store, how long will it take for my next DVD to be shipped?

   A. The next available DVD from your queue should will be sent out the next business day. While reviewing your Queue, you may notice that DVDs exchanged or checked in at the store will remain in your "Shipped Movies" list until received by the Return Center. This does not prevent additional DVDs from being shipped; it's simply our way of tracking when a DVD is physically received by the Return Center.
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3. Q. Do I need a BLOCKBUSTER store membership to participate in this program?

   A. Yes, a separate, complimentary, in-store membership is required. You can sign up in the store - it's quick, easy and FREE. Keep in mind that in-store rentals are subject to regular rental terms and conditions including due dates and charges which may apply to product kept beyond the due date. In-store rentals must be returned to the store where rented. See your local, participating BLOCKBUSTER store for complete rental terms. Click here for a list of stores not participating in BLOCKBUSTER Total Access.
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4. Q. Will the movies I rent from the store be removed from my Queue?

   A. No, the movies you rent from the store will not be removed from your online Queue. To get more of the movies you love, be sure to update your Queue and remove any movies you've rented at the store duplicate titles.
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5. Q. The movie I returned in-store is still showing in my Shipped Movies list. Will it be removed?

   A. Once the store checks in your online rental, the next available DVD from your Queue should will be shipped within the next business day.
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6. Q. The movie I rented in-store is also listed in my Queue. How can I avoid receiving duplicate titles?

   A. Titles rented in-store that are also in your Queue are not removed from your Queue. To avoid receiving duplicate titles, we suggest that you log in and update your Queue manually to remove titles rented in-store.
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7. Q. Can I redeem a DVD from BLOCKBUSTER Online for an in-store game rental?

   A. BLOCKBUSTER Online DVDs can be redeemed for movie rentals only.
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8. Q. Will I still receive E-Coupons for free in-store movie rentals?

   A. Yes. However, now that you have BLOCKBUSTER Total Access™, your membership plan will look a little different. Instead of receiving just a few movie e-Coupons each month, now you can get unlimited free in-store movie rentals whenever you want, simply by bringing any online DVD sealed inside a return mailer into your local, participating BLOCKBUSTER store. And for those times when you find yourself without a movie or a return mailer, you'll receive one monthly movie or game coupon to use just in case. You can find this e-coupon inMy Account. The bottom line: you're getting more, free, in-store movie rentals, at no extra charge.
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9. Q. I signed up on the service at a time when you offered 2 monthly in-store game or movie e-coupons. Will I still receive these e-coupons? E-Coupons for free in-store game rentals?

   A. Yes, you will still receive your 2 monthly in-store E-coupons, good for either movies or games. Also, now with BLOCKBUSTER Total Access™ you also can get free in-store movie rentals whenever you want, simply by bringing any online DVD sealed inside a return mailer into your local, participating BLOCKBUSTER store and exchanging it for a new movie. The bottom line: you're getting more, free, in-store movie rentals, at no extra charge and you still have your two free in-store game coupons, too.
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10. Q. What if I've misplaced the return envelope? Can I still redeem my BLOCKBUSTER Online DVD for a free in-store rental?

    A. To exchange your BLOCKBUSTER Online DVD, it should be sealed in its original mailer. Unfortunately, a store cannot check in or exchange a DVD without the return mailer.
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11. Q. If the store doesn't have the movie I want in stock, can I redeem my rental at a future date?

    A. You must redeem your free in-store movie rental on the same day you return the DVD from BLOCKBUSTER Online. No rain checks or future account credit will be given.
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12. Q. How many free in-store rentals can I get?

    A. Each return envelope containing a BLOCKBUSTER Online DVD is good for ONE free in-store movie rental. There is no limit to the number of DVDs from BLOCKBUSTER Online that you may redeem for free in-store rentals but you may only have a maximum of 20 in-store rentals checked out on your in-store membership at any one time.(top)
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13. Q. How do I find a participating store in my area?

    A. Click hereto search for a list of participating and nonparticipating stores in your area. For participating stores, you will see "BLOCKBUSTER Total Access Store" within the Intersection column.
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14. Q. Do in-store rentals count toward the number of movies I'm allowed as part of my BLOCKBUSTER Online membership plan?

    A. Free in-store movie rentals are in addition to the number of DVDs out at-a-time allowed by your BLOCKBUSTER Online membership plan.
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15. Q. Can I return my BLOCKBUSTER Online DVD by placing it in a drop box located outside a BLOCKBUSTER store?

    A. Please keep your BLOCKBUSTER Online DVDs with you in the store until you're ready to check out. The drop box located outside the store is for in-store rental returns only.
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16. Q. Can I still use e-coupons from BLOCKBUSTER Online for free in-store rentals?

    A. Your e-coupons are still valid and are not affected by the in-store redemption program.
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17. Q. Where should I return my free in-store movie rental?

    A. Your free in-store rental must be returned to the store from which it was originally rented. See your receipt for store location and due date.
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18. Q. Can I redeem my in-store movie rental for an additional free rental?

    A. Only BLOCKBUSTER Online DVDs can be redeemed for free in-store movie rentals.
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19. Q. What BLOCKBUSTER Online Plans are eligible for this program?

    A. At this time, all current Online Plans are eligible for the free in-store rental program.
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