The site is intended to help you improve your learning of the English language. Throughout the site you will find short courses, quizzes, grammar, vocabulary, audio and video that will help you to improve your English. We are not able to offer personalised tuition.

I'm afraid it's not possible for us to send individuals material. All material we have will be available on the site.

We do read all your comments and emails but unfortunately in most cases it is not possible for us to reply individually to your correspondence.

We send out the newsletter once a week. If you have an email account with a web-based service such as msn, hotmail, yahoo etc you may not be able to receive the newsletter or it may be considered as junk mail. Also if your mailbox is full you will not receive the newsletter. When a newsletter is not delivered it is returned to us and we are obliged to unsubscribe email addresses which are not receiving the newsletter.

No. Sorry, we do not offer this type of service at the moment.

We do have some exam study skill notes on the site that you may find useful. Please click here to access them.

BBC English have a range of material and series that are available to buy. There are complete courses and video series such as the Lost Secret, Follow Me and Muzzy in Gondoland. For more detailed information please go to: www.bbcenglish.com

We do offer some ELT material in the following languages: Chinese/ Russian/ Arabic/ Portuguese and Spanish

Getting the audio player Most of the audio on the learning English site is Real Player format. To listen to it you will need to download and install the free Real Player software. How to download and install the free RealOne Player >>.

Having problems with your audio? Has the file definitely loaded or is it still waiting to load? Is your player displaying the title of the clip? If not the file probably hasn't loaded. If the title of the clip is displayed and the numbers in the bottom right hand corner of the player appear to be counting upwards then check that your speakers or headphones are plugged in. Check the volume control on your speakers and your computer to see that they are not turned down or muted. Still no joy? E-mail us and tell us which piece of audio you are having trouble with. Try to include information about the content and the URL of the page you found it on. Is the audio you can hear on the BBC World Service site or another site? Check the other site to see what audio format they are providing. It may be that the audio format on their site is different. If the audio format is the same, are you using a RealOne player or another player? At present BBC World Service is only able to encode audio for RealOne players. Microsoft's windows media player is also capable of playing Real Audio files. If you are using a player other than these we cannot guarantee that you will be able to listen to BBC World Service content. Due to copyright issues BBC World Service audio can only be streamed over the internet and is not available in a downloadable form.