| How do I check the status of my Pack-It® Rebate?
Click here to check the status of your Pack-It® Rebate I'm having trouble locating the specific Eagle Creek Travel Gear I want. Can I just order directly through Eagle Creek?
It is our policy, as a manufacturer of Travel Gear, to support the retailers who sell our products. We believe that we have selected the most knowledgeable, service oriented retailers in the industry to assist you with all of the choices you will make for your next adventure or when Outfitting for Travel. For more information on locating product, visit our Dealer Locator or simply call our toll-free Customer Service Department at 1-800-874-9925. How can I get a new changing pad for my Parent Survival Pack?
A replacement changing pad for the Parent Survival Pack can be purchased directly from Eagle Creek by calling the Customer Service Department @ 1-800-874-1048.
I've lost my daypack. Now my Eagle Creek gear is incomplete. What do I do?
A replacement daypack can be purchased directly from Eagle Creek by calling the Customer Service Department @ 1-800-874-1048.
What is the official size of a carry-on bag?
Since airline storage areas vary in size, carryon dimensions may vary as well. Many airlines have their own carryon dimensions, but most can accommodate carryon bags that are 22x14x9" / 56x36x23 cm. There is no set standard especially when it comes to International travel, so we suggest calling the airline for this information as well as any other restrictions they may have.
How do I clean my Eagle Creek products?
You can clean any of your Eagle Creek products by scrubbing the soiled areas with a soft brush using lukewarm water and a mild liquid detergent. Hang to dry. Do not submerge, machine wash or dry. For quick reference, see the care content label located on the inside of your bag. My luggage was damaged during a recent flight. Is this repairable under Eagle Creek's warranty policy?
Our warranty does not cover damage sustained from airline carriers. However, you can send the product back to Eagle Creek and we will estimate the cost and repair it per your approval. You may also want to check the warranty policy of the airline carrier you choose.
I am traveling for two weeks. What Eagle Creek Adventure Travel Pack should I take?
Personal preference is a factor in choosing the right Travel Pack for your trip. Ask yourself some key questions: What size pack do I need? Will I be carrying my pack over long distances? Do I want a technical carry system? What type of travel and activities will I be doing? Can I pack lightly or do I want to bring the kitchen sink? For more information on styles and sizes, refer to Adventure Travel Packs.
Why are UnderCover™ Passport Carriers so important?
Today, traveling requires a high degree of security consciousness. It is best to keep your passport, ticket and money with you at all times to prevent theft or loss, whether you're riding the subway in New York or walking the streets of Istanbul. UnderCover™ Passport Carriers inconspicuously carry these important documents by concealing them under your clothing. They are uniquely designed with Comfort Zone™ -Lite liner against the skin, which is a comfortable fabric that wicks away moisture and dries quickly. They also feature Soft Seam™ construction which eliminates rough, scratchy edges and is softer against the skin.
What's the best way to pack Cargo Switchback® wheeled luggage?
Our experience has been that a few smaller travel accessories can make a big difference in being organized and prepared when traveling from place to place. It will also help you utilize the full capacity of your Cargo Switchback® Convertible Luggage more efficiently. Items such as: the Pack-It® Folder provide organized, wrinkle-free packing of your clothing. We also suggest packing your wheeled bag just as you would a backpack. Keep the weight to the bottom and back of the bag to create more balance as you're wheeling it around or if you need to carry it on your back for short distances.
When I am traveling abroad, is there somewhere I can purchase Eagle Creek Travel Gear?
Yes, Eagle Creek is sold worldwide. Please refer to our International Dealer locator. |
