Browse our FAQs by topic
Our most popular FAQs
- How can I change my ExpressVu programming?
- Where can I find technical help for my television service?
- How do I set up my email software to send and receive mail?
- Where can I learn more about cell phones, features and rate plans?
- How can I fix problems with my Internet connection?
- How can I add or remove a feature from my cell phone?
- Where can I find my current wireless account balance?
- What can I do if my phone line's not working?
- Where can I learn more about Internet services?
- Where can I find my current One Bill account balance?
Answer:
You can, using bell.ca, enhance your programming. It’s fast and easy to add channels, Theme Packs and more! Your new programming should appear in your electronic programming guide within 15 minutes. On rare occasions it may take up to 24 hours for activation.
Before you start
You’ll need to log in to My Bell with your bell.ca username and password. If you don’t already have a My Bell profile, follow the steps to register below. Registering is about a 5-minute process. If you already have a bell.ca username and password, skip the next section and see Where can I change my programming?
To obtain a username and password, follow the steps to register below. Registering is about a 5-minute process. If you already have a bell.ca username and password, skip the next section and see Where can I change my programming?
Register for My Bell with only 2 steps | |||
| Step 1: Create a profile Choose your own username and password. You'll get to access all your services with just one easy-to-remember login! Step 2: Link your account Provide details from your bill just once. We'll remember which services to show you every time you log in. Have your bill handy! | |||
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Where can I change my programming?
It’s easy to enhance your programming.
Have your 4-digit PIN handy because we’ll ask for it to confirm your identity. You chose your PIN when you first subscribed to ExpressVu. If you forgot your PIN, you can reset it. In the top-right menu that appears when you log in to My Bell, click the remote control icon then look for the Reset or change my PIN link.
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- First, log in. This lets us know who you are and ensures that you are the only one who can see your personal information.
You can log in to My Bell from virtually anywhere on bell.ca. Login boxes are located on our bell.ca homepage, at the top-right of most pages, and in the middle-right area of many other pages.
After logging in, the login box becomes a menu (unless you log in from the homepage, then you?ll be taken to the My Bell page).
- In the top-right menu, click the image of a remote control that represents your television service. When your mouse pointer is over the image, the word Television will pop up.
The My television service page appears. Everything you need to manage your television service is centralized on this page. In the future, if you need to change your billing address, activate a receiver or do any other tasks, you can come back here.
- From the Programming info section in the lower-left area of the page, click Enhance programming.
What will I find there?
First, you’ll see your current programming package. To enhance your programming, click Continue. In the next screens, you’ll be able to select a new combo, Theme Packs and individual channels. As you try different combinations, your new programming and a running total will be shown in a panel to the right of the page. When you’re done making your choices, click Continue again to review your new programming; then click Submit.
Allow 24 to 48 hours for your new programming to appear in your electronic program guide. The charges related to the new programming will also appear on your next bill.
Remember, depending on the method you chose to send us your payment, allow enough days to see your payment appear.
Question: Where can I find technical help for my television service?Answer: Visit our Support pages and click on Technical support and remote control help for easy-to-follow troubleshooting tips.
Question: How do I set up my email software to send and receive mail? Answer: Set up your email software automatically or manually
You can set up your email software automatically or manually — depending on your program — to send and receive messages. It's your choice!
1 — Use your Sympatico installation CD to automatically set up your email
If you use Outlook or Outlook Express to send and receive messages, you can set up your email software automatically — simply by using the installation CD you received after signing up for Sympatico Internet service.
All you need to do is connect to the Internet and run the CD. That's it. The CD does the rest for you.
2 — Set up your email software manually
Simply click on the links below and follow the on-screen instructions to set up your email software manually:
Windows
- Setting up Outlook Express 5.5 and 6.0 for Windows
- Setting up Windows Mail
- Setting up Outlook for Windows
- Setting up Outlook 2007
When you've completed your setup, you'll be able to test your email, making sure you can send and receive messages. Question: Where can I learn more about cell phones, features and rate plans?
Answer:
You’ll find, on bell.ca, over 25 phones and wireless devices, over 35 rate plans and over 30 features.
Cell phones & wireless devices
We have the latest phones from the leading manufacturers. Whether you need a full featured phone that will play the latest music and videos or just want to stay in touch with friends and family, we have the phone to match your style.
Browse our full selection of cell phones
Rate plans
The right rate plan lets you make the most of the time you spend talking on your phone. Whether you use your phone to talk in the evenings, weekends or all the time — or just use it to talk to other Mobility subscribers — we have the rate plan that suits your lifestyle. And as an existing customer, you can log into your My Bell profile and change your rate plan online!
Browse our full selection of rate plans
Features
Our features make your phone come alive! Work smart with features like Call Display or turn your phone into an entertainment centre complete with pictures, music and video. Features can be purchased individually and some are combined as bundles. Use your phone to its full potential!
Browse our full selection of wireless features
Answer:
If you’re having problems with your Sympatico High Speed, High Speed Ultra, Basic or Basic Lite Internet connection, try resetting your modem. This little fix will often get you back online in no time. If you’re still having problems, check your cables and physical connections before trying more complex troubleshooting.
Reset your modem
To reset your modem, turn off your modem for 30 seconds before turning it back on. Look at the back of your modem for the on/off button or switch.
> Your modem doesn’t have a switch:
Unplug the electrical power cord located behind the modem. Wait 30 seconds before plugging it back in
> No power cord is connected to your modem:
For USB modems, simply restart your computer to reset the modem.
Check your cables and your connection’s physical setup
Often, Internet problems are caused by cables that are not correctly connected or by devices that may cause interference.
Verify your physical setup for Sympatico high-speed Internet
Related answers:
Troubleshooting a high-speed connection
Question: How can I add or remove a feature from my cell phone?Answer:
You’ll find, on bell.ca, over 30 features that you can add to your wireless service. Manage your calls with features like Call Display or turn your phone into an entertainment centre complete with pictures, music and video. Features can be purchased individually and some are combined as bundles.
It’s easy to add features. In most cases, simply pick the features you want and add them to your cart. Others can be activated directly from your phone. Once purchased, your new features will start working within 24 hours and will appear on your next bill
To cancel a feature, dial *611 from your cell phone or 1 800 667-0123 from any other phone to speak with a customer service representative. Or, log into My Bell and do it online!
Add or learn more about wireless features
Question: Where can I find my current wireless account balance?Answer:
You can, using bell.ca, check your account balance. Your current account balance includes the amount due from your last bill, plus adjustments for exceptional charges such as late payment fees, minus recent payments you’ve made since the last bill we sent.
Before you start
You’ll need to log in to My Bell with your bell.ca username and password. My Bell is the section of the site where you’ll find your billing summary and details, as well as any other information that is directly relevant to your Bell account. My Bell provides you with a personalized Web experience that puts convenience front and centre when shopping, looking for help or managing your services and your bills.
To obtain a username and password, follow the steps to register below. Registering is about a 5-minute process. If you already have a bell.ca username and password, skip the next section and see How do I find my current account balance?
Register for My Bell with only 2 steps | |||
| Step 1: Create a profile Choose your own username and password. You'll get to access all your services with just one easy-to-remember login! Step 2: Link your account Provide details from your bill just once. We'll remember which services to show you every time you log in. Have your bill handy! | |||
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Note: The first time you access your bill, there may be a 15-minute delay as we set up your account. During future visits, the bill will appear almost instantly.
How do I find my current account balance?
It's very easy to find where your bill payment is applied.
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First, log in. This lets us know who you are and ensures that you are the only one who can see your personal information.
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You can log in to My Bell from virtually anywhere on bell.ca. Login boxes are located on our bell.ca homepage, at the top-right of most pages, and in the middle-right area of many other pages.
After logging in, the login box becomes a menu (unless you log in from the homepage, then you’ll be taken to the My Bell page). The next steps vary depending on the type of bill(s) you get.
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Not everyone gets the same bills. We've recently introduced a new bill - the One Bill. Many of you already enjoy the simplicity and convenience of having all your services consolidated on One Bill. Many others are still getting separate bills for each service they have with Bell.
Your services are consolidated on One Bill
- Click Bills from the top-right menu that appears once you’ve successfully logged in.
- From the One Bill summary page, click View my account balance to your left.
You still get separate bills for each service
- In the top-right menu, click the image of a cell phone that represents your wireless service.
- On the My wireless services page, click Go to Mobility eCare on the right side of the page, under Billing & usage.
What will I find there?
With One Bill, you’ll find a table that shows the amount due from your last bill, any recent payment you’ve made and adjustments that will appear on your next bill. Look for the line called Current outstanding balance to see what you currently owe.
If you have a separate wireless bill, you’ll be on the Mobility eCare main menu. Look for the Amount due to the left of the page to see what you currently owe.
Related answers:
- Paying your bill online
Question: What can I do if my phone line's not working?Answer:
You can, using bell.ca, get all the information you need to troubleshoot problems such as no dial tone, static on the line and more. If your troubleshooting reveals that the problem needs to be fixed by Bell, you can report a problem right from bell.ca. Typically, an appointment will be set the next business day.
Where do I find troubleshooting information? | |
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- Click Other help topics in the menu to the left of this page.
- From the Hot topics page, click Report a problem to the right.
What will I find there?
From the new page that appears, look through the topics. You’ll find a wealth of information on troubleshooting the absence of a dial tone, static on the line, testing a network interface device and more.
The tips may not provide a fix. However, at the very least, they can help you pinpoint where the problem is and prevent you from incurring unnecessary charges. Charges apply if a Bell technician fixes a problem with your home wiring. Repairs to the Bell network are not charged.
How do I report a problem with my phone line?
If the troubleshooting tips could not provide a resolution to the line problem, you may need to report the problem to us.
Before you start
You’ll need to log in to My Bell with your bell.ca username and password. My Bell is the section of the site where you’ll find your billing summary and details, as well as any other information that is directly relevant to your Bell account. You can, for example, track the progress of a problem you reported. My Bell provides you with a personalized Web experience that puts convenience front and centre when shopping, looking for help or managing your services and your bills.
To obtain a username and password, follow the steps to register below. Registering is about a 5-minute process. If you already have a bell.ca username and password, skip the next section and see Reporting a problem with the phone line.
Register for My Bell with only 2 steps | |||
| Step 1: Create a profile Choose your own username and password. You'll get to access all your services with just one easy-to-remember login! Step 2: Link your account Provide details from your bill just once. We'll remember which services to show you every time you log in. Have your bill handy! | |||
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Reporting a problem with the phone line
It’s easy to report a line problem.
- Assuming you’re still in the troubleshooting section*, select Report and track a problem from the dropdown list.
*If you’re not in the troubleshooting section, repeat the steps to find troubleshooting information above.
- Click Log in. The top-right login box opens.
- Enter your My Bell username and password and then click the arrow.
This lets us know who you are and ensures that you are the only one who can see your personal information. You can log in to My Bell from virtually anywhere on bell.ca. Login boxes are located on our bell.ca homepage, at the top-right of most pages, and in the middle-right area of many other pages.
What will I find there?
You’ll have the option to check the status of a previously reported problem or you can report a new problem.
When reporting a new problem, fill out the information we’re asking for. You’ll get an appointment assigned automatically, usually for the next working day. Of course, you have the option of choosing a date and time that is more convenient to you. Once submitted, a Bell technician will be dispatched to your home at the date and time you specified.
When checking the status of an existing report, you can review what was done and what remains to do to fix the problem. You cannot add information or make changes to the report. To make changes, such as setting up a new appointment, create a new report.
Related answers:
Question: Where can I learn more about Internet services?Answer:
You’ll find, on bell.ca, up to 5 available Internet access services offering speeds to satisfy the occasional surfer as well as the most hardcore Internet user, and over 10 features to enhance the security, sharing and enjoyment of your Internet experience.
For your convenience, we’ll only show services and features that are available to you. That is why we ask for information from you before you can see a list of our services.
Already have Sympatico?
Make an informed decision. To help you, we’ll only show faster Internet access services than you currently have. Similarly, we’ll show you which features you already have and which ones can enhance your service
Before you start
You’ll need to log in to My Bell with your bell.ca username and password. My Bell is the section of the site where you’ll find your bill billing summary and details, and as well as any other information that is directly relevant to your Bell account. My Bell provides you with a personalized Web experience that puts convenience front and centre when shopping, looking for help or managing your services and your bills.
To obtain a username and password, follow the steps to register below. Registering is about a 5-minute process. If you already have a bell.ca username and password, skip to the end and start shopping.
Register for My Bell with only 2 steps | |||
| Step 1: Create a profile Choose your own username and password. You'll get to access all your services with just one easy-to-remember login! Step 2: Link your account Provide details from your bill just once. We'll remember which services to show you every time you log in. Have your bill handy! | |||
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Browse our full selection of Internet services and enhancements
New to Sympatico Internet?
To help you make an informed decision, we’ll ask you for your phone number. This allows us to show you only the Internet services that are available on your phone line so you don’t waste time looking at services that you can’t get. Click Details to learn everything about the services you’re interested in. When done, you can subscribe to your service right from bell.ca. Click Order and put together your own Internet solution.
Browse our full selection of Internet services and enhancements
Question: Where can I find my current One Bill account balance?Answer:
You can, using bell.ca, check your current account balance. Your current account balance includes the amount due from your last bill, plus adjustments for exceptional charges such as late payment fees, minus recent payments you’ve made since we sent the last bill.
Before you start
You’ll need to log in to My Bell with your bell.ca username and password. My Bell is the section of the site where you’ll find your billing summary and details, as well as any other information that is directly relevant to your Bell account. My Bell provides you with a personalized Web experience that puts convenience front and centre when shopping, looking for help or managing your services and your bills.
To obtain a username and password, follow the steps to register below. Registering is about a 5-minute process. If you already have a bell.ca username and password, skip the next section and see How do I find my current account balance?
Register for My Bell with only 2 steps | |||
| Step 1: Create a profile Choose your own username and password. You'll get to access all your services with just one easy-to-remember login! Step 2: Link your account Provide details from your bill just once. We'll remember which services to show you every time you log in. Have your bill handy! | |||
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Note: The first time you access your bill, there may be a 15-minute delay as we set up your account. During future visits, the bill will appear almost instantly.
How do I find my current account balance?
It's very easy to find your current account balance.
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- First, log in. This lets us know who you are and ensures that you are the only one who can see your personal information.
You can log in to My Bell from virtually anywhere on bell.ca. Login boxes are located on our bell.ca homepage, at the top-right of most pages, and in the middle-right area of many other pages.
After logging in, the login box becomes a menu (unless you log in from the homepage, then you’ll be taken to the My Bell page).
- Click Bills from the top-right menu that appears once you’ve successfully logged in.
- From the One Bill summary page, click View my account balance to your left.
What will I find there?
You will find a table that shows the amount due from your last bill, any recent payment you’ve made and adjustments that will appear on your next bill. Look for the line called Current outstanding balance to see what you currently owe.
