VisioBrand - Official Site - Bell Canada Contact

You can reach us by e-mail, phone or mail. You may also find the information you're looking for right here on bell.ca.

Send an e-mail

Send an e-mail to get an answer from our customer service representative on your product, service, account or billing question.

Phone

310-Bell (310-2355)
or
1 800 668-6878 no charge from anywhere in North America

Hours of operation
Monday to Friday 8am-7pm, Saturday 8am-5pm

Special needs services
Ontario: 1 800 268-9243
Quebec: (514) 495-4840 or 1 800 361-8412

TTY/Teletypewriter users
Ontario: 1 800 268-9242
Quebec: (514) 278-9977 or 1 800 361-6476

Mail

In Ontario:
Office of the Manager,
P.O. Box 920, Station A,
Toronto, Ontario
M5W 1G5

In Quebec:
Bell Canada
CP 8716
Succursale A
Montreal Quebec
H3C 3P3

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show hide Wireless telephone service

You can find the information you are looking for and manage your account online directly through bell.ca:

You can also reach us by email or phone.

E-mail

Send us an e-mail.

Phone

Help with your cell phone

From your cell phone dial *611(free of charge)
From any phone: 1 800 667-0123
From the United States: 1 800 667-ROAM (7626)
If calling internationally, dial our local number: +1 514 420-7748

Hours of operation
Monday to Friday - 8 a.m. to 9 p.m.
Saturday - 9 a.m. to 6 p.m.
Sunday & Holidays - closed

You can order wireless service online through the following link or by calling 1 888 4Mobile (1 888 466-2453)

Hours:
Monday to Friday - 8:00 a.m. - 9:00 p.m.
Saturday - 9:00 a.m. - 6:00 p.m.
Sunday - Closed

Help with Data

For help or questions with your data device call:

From any phone in Canada and the U.S.: 1 877 328-2123
International: +1 514-420-7748

Hours of operation
24 hours a day, 7 days a week.

Help with amounts owing

From your cell phone dial *777 (free of charge)
From any phone in Canada and the U.S.: 1 800 361-2613

Hours of operation:
Monday to Friday - 8:30 a.m. to 6 p.m. (ET)

Help with your cell phone in Cantonese or Mandarin

From your cell phone within Canada dial #838 (free of charge)
From any phone dial 1 888 884-8333
From the United States dial 1 800 667-ROAM (7626)
If calling internationally, dial +1 514 420-7748

Hours of operation
Monday to Friday - 10 a.m. to 9 p.m.
Weekends - closed

Help with your Prepaid cell phone

From your cell phone dial #321 (free of charge)
Toll free from any phone: 1 888 537-9999
Local numbers:
(514) 420-7777 (QC)
(416) 674-2233 (ON)

Hours of operation
Monday to Friday - 9 a.m. to 5 p.m.
Weekends - closed

Help with your pager

1 800 387-PAGE (7243) or (416) 674-PAGE (7243)

Hours of operation
Monday to Friday - 8:30 a.m. to 5:30 p.m.
Weekends - closed

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show hide Television

The answer you’re looking for may be right here on bell.ca.

Log in to manage your services online.

No username? Register for My Bell first.

You can also reach us by e-mail or by phone.

Send us an e-mail

Call us: 1 888 SKYDISH (1 888 759-3474)

Hours of operation:
Activations (new accounts and additional receivers)
7 days a week - 8 a.m. to 9 p.m. - including holidays

Technical assistance
24/7 every day of the year - including holidays

Billing and general information
Monday to Friday - 8 a.m. to 9 pm
Saturday - 9 a.m. to 6 p.m.
Sunday - closed
Holidays - closed

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show hide Internet

You can reach us by phone, mail or online chat. You may also find the information you're looking for right here on bell.ca.

Service status

Find out if there is any known issue with:
-Email
-My Internet self-serve service
-Network

Access our discussion forums

E-mail

Send us an e-mail.

Phone

Before calling, visit fix.sympatico.ca to submit your Internet settings and help us find and fix your problem faster!

Ontario and Quebec: 310-SURF (310-7873) (no charge)
Elsewhere in Canada: 1 800 773-2121

From anywhere in North America:
1 800 668-6878 (Ontario customers)
1 800 641-2311 (Quebec customers)

Bell WiMAX Unplugged
Ontario and Quebec: 310-SURF (7873) (no charge)
Elsewhere in Canada: 1 866 716-8402

Hours of operation
Our technical help line is available 24/7 every day of the year.

For all other inquiries, the following hours apply
Monday to Friday – 8 a.m. to 5 p.m. (ET)
Saturday - closed
Sunday - closed

Please have your Sympatico User ID (b1) number handy, and be ready to provide information about:

- your computer (what type, operating system)
- your modem (type, brand, speed)
- your phone jacks and telephones
- any other hardware or software that could be contributing to a problem

Mail

Sympatico Client Services
P.O. Box 70092
Ottawa, Ontario
K2P 2C4

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show hide Digital Voice

E-mail
Send us an e-mail.

Phone
Digital Voice : 310-BELL (ask for “Digital Voice”)
Digital Voice Lite: 1 877 864-7435

Hours of operation:
Digital Voice Lite: 7 days a week, 9:00 a.m. to 9:00 p.m.

Digital Voice:
Billing - Monday to Friday, 8:00 a.m. to 5:00 p.m.
Repair (611) - 24/7, every day of the year

show hide Billing

You can reach us by e-mail or phone. You may also find the information you're looking for right here on bell.ca

E-mail

Choose the bill you have a question about.

Your services are consolidated on one bill.

You get separate bills for each service:
Home phone
Wireless
Television
Internet
Digital Voice

Phone

One Bill/Telephone bill
310-Bell (310-2355)
or
1 800 668-6878 no charge from anywhere in North America

Hours of operation
Monday to Friday - 8 a.m. to 5 p.m. (ET)

Wireless bill
From your cell phone dial *611 (free of charge)
From any phone: 1 800 667-0123
From the United States: 1 800 667-ROAM (7626)
Local numbers: (514) 420-7777 (QC) or (416) 674-2233 (ON)

Hours of operation
Monday to Friday - 8 a.m. to 9 p.m. (ET)
Saturday - 9 a.m. to 6 p.m. (ET)
Sunday - closed

Television bill
1 888 SKYDISH (1 888 759-3474)

Hours of operation
Monday to Friday - 8:00 a.m. to 9:00 p.m.
Saturday - 9:00 a.m. to 6:00 p.m.
Sunday - closed
Holidays - closed

Internet bill
Ontario and Quebec
310-SURF (310-7873) (no charge)
Elsewhere in Canada: 1 800 773-2121

From anywhere in North America
1 800 668-6878 (Ontario customers)
1 800 641-2311 (Quebec customers)

Hours of operation
Monday to Friday - 8 a.m. to 7 p.m.
Saturday - 8 a.m. to 6 p.m.
Sunday - closed

Digital Voice bill
1 877 864-7435

Hours of operation
24/7 every day of the year

Have you checked these links?

Receive just one bill for all your Bell services
View your bill online
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show hide Moving

You have two options when it comes to moving your services: make the arrangements online with our convenient online move form or phone us to speak to a customer service rep.

Online

Use our convenient online move form to advise us of your change of address.

By Phone

To move telephone services
310-Bell (310-2355)
or
1 800 668-6878 no charge from anywhere in North America

Hours of operation
Monday to Friday 8am-7pm, Saturday 8am-5pm (ET)

To move wireless services
From your cell phone dial *611 (free of charge)
From any phone: 1 800 667-0123
From the United States: 1 800 667-ROAM (7626)
Local numbers: (514) 420-7777 (QC) or (416) 674-2233 (ON)

Hours of operations
Monday to Friday - 8 a.m. to 9 p.m. (ET)
Saturday - 9 a.m. to 6 p.m. (ET)
Sunday - closed

To move television services
1 888 SKYDISH (1 888 759-3474)

Hours of operation
Monday to Friday - 8:00 a.m. to 9:00 p.m.
Saturday - 9:00 a.m. to 6:00 p.m.
Sunday - closed
Holidays - closed

To move Internet services
310-SURF (310-7873) (no charge)
or
1 800 773-2121 no charge from anywhere in North America

Hours of operation
Monday to Friday - 8 a.m. to 7 p.m.
Saturday - 8 a.m. to 6 p.m.
Sunday - closed

To move Digital Voice Lite:
1 877 864-7435

Hours of operation:
7 days a week - 9:00 a.m. to 9:00 p.m.

To move Digital Voice:
310-BELL (2355) and ask for "Digital Voice"

Hours of operation:
Monday to Friday - 8:00 a.m. to 5:00 p.m.

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show hide Online orders

Tracking, modifying or cancelling your order

Please refer to appropriate service below and have your order confirmation number or Sympatico User ID (for Internet customers) handy to accelerate service.

Wireless products and services orders

	New cell phones, PDAs, pagers or accessories Phone: 1 866 262-6674 (8:30 a.m. to 4:30 p.m. ET Monday to Friday) E-mail: order_inquiries@bell.ca

	Tracking your phone upgrade To find out if the upgraded phone you ordered on bell.ca has been shipped, log in to My Bell and then click your mobile number. From the My wireless services page, click Track my phone (Canada Post) under the picture of your phone. If the order is not available from Canada Post, please call 1 800 667-0123

	Service and features orders Phone: 1 800 667-0123 Or use our e-mail form

Internet orders
Phone: 310-SURF (24/7)
Or use our e-mail form

Home phone orders

Telephones or accessories
Phone: 1866 262 6674
Email: order_inquiries@bell.ca

Services and features orders
Phone: 310-BELL
Or use our e-mail form

Moving orders
Online form
Or use our e-mail form

Television orders
Phone: 1 888 SKYDISH
Or use our e-mail form

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Need to reach us? Click the service or topic we can help you with.

Let us help

You can reach us by e-mail, phone or mail. You may also find the information you're looking for right here on bell.ca.

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